Prescription pickup

No Waiting, No Hassle, No Fuss.

With Wilsons Pharmacy’s 24/7 collection point, you’re in control of your health. No more waiting in long lines or rushing to pick up your prescription during regular hours. We’ve designed this service to empower you with accessibility around the clock. Your well-being is our priority, and this is just one of the many ways we’re here to support you.

Discover the freedom of accessible prescriptions, 24/7, because your health should never be limited by time constraints.

How to use the collection point

1. Prescription Dispensing:

Our pharmacy team prepares your prescription with care and precision. Once your medications are ready, they are securely placed into the collection point.

2. Instant Notification:

You’ll receive a text message alert, including a unique PIN number. This notification lets you know that your prescribed medicines are ready for collection.

3. Effortless Pickup:

Visit the collection point at your convenience. Using the user-friendly touchscreen interface, enter your PIN securely. Payment is made simple with chip and pin or contactless methods, ensuring a seamless experience.

Got a question about our pharmacy service?

Is the collection point available on weekends and holidays?

Yes, our automated collection points are accessible from outside of the store and are available 24/7 so you can collect your prescription any time that suits you, including at the weekend or on bank holidays.

Is the machine safe and secure?

The machines are designed to the same standards as cashpoints to ensure your safety and the safety of your medication. You can only access the Collection Point with the unique pin code (which will change for every collection) sent to you when your medication is ready to collect. Keep this information safe.

Can a member of my family collect my medication?

Yes. Only share your unique pin code with individuals that you trust to access your medication. Ensure that they keep your pin code and personal information safe.

Can I use the collection point if I pay for my prescriptions?

Yes. If you pay for your prescriptions you can pay for them via chip and pin or contactless on the front of the machine.

What happens if I delete or cannot find my Pin code?

If you cannot find your pin code, you can call the pharmacy and the team can re-send the code. Alternatively, pop in and the team will retrieve it from the Collection Point for you.

How long do my medicines stay in the machine?

Your medicines will stay in the Collection Point for up to 4 days.

You will be sent a text reminder to collect your medication(s) 24 hours before your PIN code expires.

If you have not collected your medicines after 4 days, your medication will be removed from the collection point and you will be sent a text letting you know it is available to collect from the pharmacy counter (during pharmacy opening hours).

Are they any items that can’t be collected from the collection point?

There are some items the collection point cannot be used for clinical or regulatory reasons, these include:

    1. Controlled drugs like morphine, fentanyl, oxycodone etc.
    2. Drugs that need to be stored in a fridge (although we are working on this so watch this space!)
    3. Very large bulky items

Switch to Wilsons Pharmacy today

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