Terms and Conditions

Hello and welcome to the Wilsons Pharmacy website terms of use (Terms). Thank you for visiting.

These terms and conditions (Terms) set out the rules for using our Website and all our owned linked sites which you can access through visiting us at wilsonspharmacy.co.uk (Website).

About Wilsons Pharmacy

www.wilsonspharmacy.co.uk is a website owned and operated by B.J. Wilson Ltd, trading as Wilsons Pharmacy, (“we”, “us” and “our” and “Wilsons Pharmacy”). We are a limited company registered in England and Wales with company number 01432574 and our registered office is at 18-20 Sinfin District Centre, Sinfin, Derby, Derbyshire, United Kingdom, DE24 3ND.

Please feel free to reach out to us at any time – to do so, please email support@wilsonspharmacy.co.uk or reach us via the contact page on our Website.

These Terms

By using our Website, you confirm that you accept these Terms and that you agree to comply with them. Although we hate to turn you away, if you do not agree to these Terms, you must not use our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection comply with these Terms.

Other Terms That May Apply To You

These Terms also incorporate by reference our Privacy Policy, and any code of conduct we have linked on our Website from time to time, which also apply to your use of our Website. Our Privacy Policy can be found on our Website.

These Terms govern visitors to our Website. More detailed terms and conditions of the service/products we provide may also be available via our Website and you will need to agree to those terms and conditions in order to fully benefit from our offering more generally.

1. Your Account

Whilst you can be assured that we do everything to protect your account, please be careful, as your account is your responsibility. By using this site you are accountable for all activities that occur under your account or password.

If you choose, or you are provided with, a username, identification code, password or any other piece of information as part of our security procedures, you must treat that information as confidential. If you have any reason to believe that unauthorised usage of your account is likely, you should contact us immediately.

Please make sure that the information and details you provide us are correct. Updating your information can be done via the My Account are of the website.

wilsonspharmacy.co.uk reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion.

2. Privacy and Security

Please refer to our Privacy and Security Policy.

3. Access to wilsonspharmacy.co.uk

We can’t always guarantee that access to our website will be uninterrupted and that transmission will be error-free, due to the nature of IT and the Internet (even we have to switch it off and turn it back on again sometimes). Also, if we are carrying out repairs, maintenance, or the introduction of new facilities or services your access to our website may also be occasionally suspended or restricted. Clearly, none of this is great for business, so we always attempt to limit the frequency and duration of any such issues.

4. Using Material on our Website

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world and all such rights are reserved to us.

You may print off a copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others (for example within your organisation) to content posted on our Website. However, when doing so, our status (and the status of any identified contributors) as the authors of content on our Website must always be acknowledged.

You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us first in writing.

If you print off, copy or download any part of our Website in breach of these Terms, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made and sign a declaration that you have done so. In addition, you agree and confirm that we may be able to make legal claims against you for breach of our intellectual property rights, including without limitation, claims for damages, and claims for equitable relief, such as injunctive relief.

5. Your Conduct

You must not use our website in any way that may cause access to it to be intermittent or impaired at all. Please remember that you are solely responsible for all electronic communications and content sent by you to us.

Our website must not be used for any fraudulent or unlawful activities. Please make sure that nothing you send, use or reuse is illegal, offensive, abusive, indecent, defamatory, obscene, menacing, harmful to others, or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any “spam”. In all dealings with our website please refrain from breaching any copyright, trademark, confidence, privacy or any other right.

6. Information on our Website

The content on our Website is provided for general information only. It is not intended to be advice of any kind for you to rely on. You must obtain professional or specialist advice before taking, or not taking (as the case may be), any action on the basis of the content on our Website. For example, we may write articles and blogs on our site, but they are for information only. The same principle applies to any newsletters or similar which you receive from us by email.

Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.

7. Reviews, Comments, Communications and all Content

You can of course post reviews and comments etc.; send communications; and submit suggestions, ideas, comments, questions like most modern websites, but please make sure that it is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing any intellectual property rights, affects others parties, or is unpleasant. Please also make sure that is contains no software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.”

Please don’t use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right to remove or edit any content, but we may choose not to.

Regarding all material in reviews, comments, and communications:
We reserve non-exclusive, royalty-free rights to use it as we see fit throughout the world. You agree to indemnify Wilsons Pharmacy for all claims brought by a third party against Wilsons Pharmacy arising out of or in connection with a breach of any of these warranties and your usage of wilsonspharmacy.co.uk

8. Copyright, Trademarks and Other Proprietary Rights

All the content of this Website, including but not limited to the text, graphics, logos, button icons, images, and software, is protected by copyrights, trademarks and/or other intellectual property or proprietary rights owned by or licensed to Wilsons Pharmacy. You may not use anything from our website without our express written consent, this includes publication of any part, including prices or product listing.

“Wilsons Pharmacy” is a trademark in the UK owned by B. J. Wilson Ltd. All rights reserved.

9. Our Contract With You

Our contract with you is confined to the terms and conditions mentioned here, to the exclusion of any others, this includes terms and conditions implied in any communication by our customers.

When you place an order on our website, this represents an offer by you to buy products from us. We have accepted this offer only when you are notified by us that the order has beendispatched. In orders that are split for dispatch, only the parts of the order that are notified as dispatched represent an acceptance by us of that offer.

9.1 Prescription Only Medicine – Human on your Doctor/Dentist/Nurse Prescription

When an order is placed to fulfil a prescription from your Doctor/Dentist or Nurse we then need to see the original prescription (which you would be required to post) before we are able to dispatch your medicine.

9.2 Prescription Only Medicine – Using our Online Consultation Service

Any prescription medicines ordered through our online consultation service will not need you to send us a prescription, as our Independent Pharmacy Prescribers will write one for you for our files. Please note that our online consultation fee is non-refundable.

10. Your Responsibilities

In order for us to make sure that any medicines for you and your family are suitable and safe, we will need you to supply personal information about the patient concerned. It is imperative that this information is accurate, complete and up to date as we wholly rely on this so that the most appropriate medicine is supplied.

Please realise that we have no liability or responsibility for any direct or indirect loss or damage/injury that may result to you or a third party incurred as a result of our reliance on false or inaccurate information supplied by you or on your behalf.

11. Returns and Refunds

Please refer to our Delivery & Returns Policy

12. Delivery

Please refer to our detailed Delivery & Returns Policy

13. Price and Payment

Prices shown are inclusive of VAT where appropriate, but they exclude any delivery costs or in the case of our Online Private Medicine Consultation Service any fees this may involve. All fees to UK customers are made clear before checkout is complete.

Payment for the products is due immediately upon the placing of your order online. Payment is
accepted by credit and debit card.

No payment will be received and nothing will be dispatched until any payment made has cleared and been received by us. You will receive confirmation that the transaction has been received, has been authorised and that your card has been debited. You will also receive a reference number with this confirmation which will be required for any future correspondence.

Discount codes are limited to one per order, multiple discount codes cannot be used in conjunction with each other or any website promotional offers. Any website ‘pop-up’ discount code offers are for one-time use only, even if the pop-up appears again after you have used the discount code.

14. Pricing and Product Availability

Whilst we display our full range of products on the website, we may not physically have the stock in our warehouse at the time of ordering. We get a daily delivery, so if your item is not on our shelves it will come in the next working day.

If an item is not available at the time of ordering, this may be mentioned as “out of stock” on the product information page. As we process your order, we may e-mail you if any products you order turn out to be unobtainable.

Please note that we have a handling time of 24-72 hours (to factor in weekends/stock coming in the next day), this time is in addition to the courier service you select at checkout.

Whilst we try to be as accurate as possible, we are only human, so we apologise in advance if we ever make a pricing error. Wherever possible we will try to honour the incorrect price as a gesture of goodwill, however, this is not always possible and if for some reason we are unable to sell you the product at the stated price or less, we will contact you first before proceeding.

In a dynamic marketplace, we cannot always be the cheapest, in all medicines and sizes, however, we endeavour to offer options for each medicine that represent the best value for money on the Internet.

Product Images: Whilst we try to keep our product images up to date we may, particularly for non-branded products ship the same medicine but in different packaging. If you have any questions about this policy please get in touch.

15. Product Quality

We only source and use medicines that have been licensed for use in the UK. We only buy medicines direct from either the manufacturer or from an authenticated UK-licensed wholesaler. Fake medicines can seriously damage you and your family’s health.

We will of course try and send you products with the longest possible expiry date on them, but sometimes this is not always achievable. Some products only come with limited life or it may be that the manufacturer only has a certain date available for a product. Please check of all medicine received to make sure that you use it within the safe time frame.

Please use, handle and store all products as stated in the manufacturer's information or in our specific instructions, if supplied. The manufacturers nor ourselves cannot be held responsible if you deviate from this advice.

Please refer to our Returns and Refund Policy if you receive the products and they were damaged in transit.

16. Importing and Customs

When ordering products from a country other than the UK, please be aware that all customs responsibilities are borne by you. You are considered the importer of the medicine/product, therefore any charges levied by customs in the country where the goods are delivered, are your responsibility. Wilsons Pharmacy operates under the law of England and Wales and as such complies with all such laws when selling medicines and other goods. It is your responsibility to comply with the legislation in the country where you are receiving the goods.

17. Website Links

17.1 Your Linking to our Website

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it – but you must let us know when you do so. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to require that you take down any link to our Website at our discretion, including where the link was created in bad faith in any way, or is intended to damage our business or reputation, or does so unintentionally. In particular, if the other Website where our Website is linked is one that we do not wish to be associated with, then we may order you to take that link down.

If you wish to link to or make any use of content on our site other than that set out above, please contact support@wilsonspharmacy.co.uk.

17.2 Links to third party websites

We may link to third party websites but we are not responsible for the content on them or their functionality or safety. You must address any concerns, queries or complaints to those third party websites – but if links on our Website do not work, then please tell us.

18. Electronic communications

By using wilsonspharmacy.co.uk you consent to accepting all communications electronically. Emails and all communications sent through our site e.g. forms etc. to us and from us are taken as being electronic and are deemed to be “in writing” to satisfy any legal requirement.

19. Our Liability

We do try to make sure that the website is accurate and free from malicious components and viruses. We are not responsible for any damages or loses suffered as a consequence of using this website.

We accept no liability for loss and/or damage to property or purely economic loss resulting from the use of this site or the use of products sold on this site. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the laws of England and Wales.

Nothing in these terms affects our liability by law for death or personal injury caused by our negligence or fraudulent misrepresentation.

20. Indemnity Insurance

Wilsons Pharmacy is covered by professional indemnity insurance relating to trading as a pharmaceutical chemist.

21. Alteration to the Website and the Terms and Conditions

We reserve the right to alter our website, the contents and terms and conditions at any time. When you use our site the terms and conditions at that time apply.

22. Events Beyond Our Control

We won’t be held responsible for a breach of these terms from events that are beyond our reasonable control. This condition does not affect your statutory rights

23. Waiver

We reserve the right to act upon any breaches of these terms and conditions. In cases where we have initially chosen to be lenient, we reserve the right to act at any point in time and especially in cases of repeated breach.

24. Complaints

Unlike most companies nowadays, if you have a complaint, then we really do want to try and resolve it. Our business is built on customer service and we take any shortfall in our standards very seriously. To speak to a customer service advisor, please call 01332 348 545.

If you are unhappy with our service in any way, we would like to know. Please contact us or write to us at:

Wilsons Pharmacy
18-20 Sinfin District Centre
DE24 3ND.

Complaints are dealt with Monday and Friday between 9 am – 5 pm. We endeavour to acknowledge your complaint within 2 working days and we will keep you regularly updated until the complaint reaches a mutually satisfactory conclusion.

For complaints about pharmaceutical services (advice, prescriptions, medicines) your complaint will be dealt with by one of our Pharmacists. When dealing with pharmaceutical complaints we work to the standards laid down by our professional body, The General Pharmaceutical Council.

25. Law and Jurisdiction

Our Company, this Website and its use are governed solely by the laws of England and Wales, and are subject to the exclusive jurisdiction of the English Courts.

Last updated: 13 November 2023